Reflections from interviews with essential travelers during the pandemic and opportunities for transformational change
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An increasing number North American transit agencies have a “Chief Customer Officer” to help better orient service around riders’ needs, but none are in the Bay Area.
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The Dumbarton project is a perfect illustration of why the Bay Area needs a clear lead regional authority to oversee the and integrate the region’s public transportation system.
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Read Ben Keller’s thoughtful take on what it’s like to get up at 4 in the morning and ride Bay Area transit all day.
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